Terms of Service

Last updated: June 2025

1. Acceptance of Terms

By accessing or using the services of Welcare Packers and Movers ("Company", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

Welcare Packers and Movers provides residential and commercial relocation services including packing, loading, transportation, unloading, unpacking, warehousing, and vehicle transportation across India.

3. Quotations and Pricing

All quotes provided are estimates based on the information supplied by the customer. Final charges may vary depending on the actual volume, weight, and distance of the shipment. Any additional services requested on the day of moving will be charged separately.

4. Booking and Cancellation

• A booking is confirmed upon receipt of the agreed advance payment.
• Cancellations made more than 48 hours before the scheduled move are eligible for a full refund of the advance.
• Cancellations made within 48 hours may be subject to a cancellation fee of up to 25% of the estimated cost.

5. Insurance and Liability

Transit insurance is available and recommended for all shipments. Without insurance, liability for damage or loss is limited to a maximum of Rs. 1,000 per consignment. Customers are advised to declare the full value of goods and opt for comprehensive insurance coverage.

6. Customer Responsibilities

• Provide accurate and complete information about goods to be moved.
• Ensure clear access for loading and unloading at both pickup and delivery locations.
• Disclose any prohibited, hazardous, or restricted items in advance.
• Be available (or designate a representative) at both pickup and delivery for inspection and sign-off.

7. Prohibited Items

The following items are not permitted for transport: explosives, flammable substances, firearms, illegal goods, perishable food items (unless otherwise arranged), live plants, and pets. The Company reserves the right to refuse transport of any items at its discretion.

8. Delivery Timelines

Estimated delivery times are provided in good faith but are not guaranteed. Delays may occur due to weather, road conditions, regulatory requirements, or other unforeseen circumstances. The Company is not liable for indirect damages resulting from delays.

9. Claims and Disputes

Any claim for damage or loss must be reported within 7 days of delivery with supporting photographs and documentation. Claims submitted after this period may not be entertained. Disputes will be resolved through arbitration in accordance with Indian law.

10. Governing Law

These terms are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in New Delhi.

11. Contact

For questions about these terms, please contact us at legal@welcarepackers.com or call 1800-123-456.